2. Who We Are

For any questions about this Privacy Policy or your personal data, please contact us using the details above.

3. Information We Collect

We may collect and process the following information:

• Name
• Email address
• Telephone number
• Pickup and destination addresses
• Flight details (if applicable)
• Booking information
• Any information you provide through contact forms or email enquiries

When you visit our website, we may collect:

• IP address
• Browser type and version
• Device information
• Pages visited
• Date and time of access
• Referring website addresses

This information helps us improve our website and services.

4. How We Use Your Information

We use your personal information to:

• Process and manage taxi bookings
• Provide customer support
• Respond to enquiries
• Send booking confirmations and service updates
• Improve our website and services
• Maintain business records
• Comply with legal obligations
• Prevent fraud and misuse of our services

We will only use your personal information when the law allows us to do so.

5. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

To provide transportation services you have requested.

To operate and improve our business and website.

To comply with tax, accounting, regulatory, and legal requirements.

Where required, for marketing communications or non-essential cookies.

6. Marketing Communications

We may send promotional information about our services if:

• You have requested information from us; or
• You have given consent to receive marketing communications.

You can opt out of marketing communications at any time by contacting us or using the unsubscribe link in emails.

7. Sharing Your Information

We may share your information with:

• Drivers and dispatch staff to fulfil bookings
• Payment service providers
• Website hosting providers
• IT and software support providers
• Professional advisers
• Law enforcement or regulatory authorities where required by law

We do not sell your personal information to third parties.

8. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Meet legal and accounting obligations
• Resolve disputes
• Enforce our agreements

Booking records may be retained for up to 7 years where required for accounting and tax purposes.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Loss
• Misuse
• Disclosure
• Alteration
• Destruction

However, no online transmission can be guaranteed to be completely secure.

10. Cookies

Our website may use cookies to:

• Ensure website functionality
• Improve user experience
• Analyse website traffic

Where required, we will request your consent before placing non-essential cookies on your device. For more information, please see our Cookie Policy.

11. Your Rights

Under UK GDPR, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent where processing relies on consent

To exercise any of these rights, please contact us.

12. International Transfers

If we transfer your personal information outside the United Kingdom, we will ensure appropriate safeguards are in place to protect your information.

13. Complaints

If you are unhappy with how we process your personal information, we encourage you to contact us first so that we have the opportunity to resolve your concerns.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

15. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact: